Through strategic investments in digital solutions, we’ve transformed how we interact with patients and manage care processes. For us, digitalization is more than just a way to simplify procedures and reduce costs; it’s a means to enhance our connection with patients, ensuring that every interaction is more human, personalized, and trustworthy.
In other words: increased patient satisfaction, optimized wait times, and more efficient resource management.
60%
Digitized
Processes
Primo UP
A tailor-made management tool used to organise and guide work within clinics. Thanks to this software, every business decision is communicated quickly and easily, ensuring that working time is optimised and the quality of results improved.
NPS, CSAT e Retention
NPS, CSAT e Retention
These indicators give us a clear, immediate, and effective way to measure patient satisfaction, engagement, and loyalty. They help us fine-tune our long-term efforts in caring for their health.
NPS
Indica il grado di soddisfazione del paziente.
CSAT
Indicates likelihood of patients recommending services to others
Retention
Reflects level of patient loyalty
*data referring to December 2023
Marketing Automation
By combining digital tools with human insight, we refine our marketing strategies. This enhances our ability to connect with diverse customer groups in meaningful ways. Ultimately, this approach enables us to provide robust support to all our facilities, fostering strong relationships with our patients and ensuring their needs are met with care and consideration.
Optimizing
marketing
processes.
Tailoring to
specific audience
groups.
Personalized
communications.
Our numbers
Primo Lab
Clinics served by Primo Lab
MQ
CAD Operator Staff
Our dental laboratory, Primo Lab, is one of the largest in Italy. Equipped with modern technology and specialized tools, it is seamlessly connected to all network centers in real-time. Primo Lab plays a crucial role in supporting our dentists and ensuring the delivery of top-quality devices throughout the network.
CAD/CAM Technology
Precision, Sustainability, and Risk Reduction. With Computer-Aided Design and Computer-Aided Manufacturing technologies, we digitize the design and production of dental prosthetics and other dental devices.
- Online Booking
Our online booking system, seamlessly integrated with PrimoUP, enables our patients to schedule appointments from any device with just a few simple steps.